Refund/Exchange Policy
Satisfaction Guaranteed
You can order from AlterNatives with complete confidence. We guarantee that all handcrafted items are authentic and individually made. As a result, many items will differ slightly in color and/or size. If for any reason you are not completely satisfied with your purchase, you may return it within 15 days with your receipt for a replacement or full refund.
Return merchandise with RMA number to:
AlterNatives
(print RMA number Here)
3320 W. Cary St.
Richmond, VA 23221
NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.
Returns
You may return or request a replacement for any item within 30 days if you are not completely satisfied. We recommend you insure your returns. We will be happy to replace any damaged item at no charge to you. If you prefer, we will issue a refund check or credit your account. We will pay for return shipping on defective items or items packed in error.
Mail your return to:
AlterNatives
3320 West. Cary St.
Richmond,VA 23221
If you have any questions, please call Customer Service at 1-804-342-5886
Payment Methods
We accept MasterCard, Visa, Discover Card, money orders, and personal checks. All credit card orders must be a minimum of $15.00 (before shipping).
If you wish to pay by check or money order, you may print out your online order from the check out page and mail it in with your check or money order. Make checks and money orders payable to AlterNatives.
Order Cancellation Policy
Please submit any cancellation via email to alternativesboutique@gmail.com, or call on our business phone at 804-342-5886.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
Out of Stock Policy (example)
The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks.
Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.
Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 2 weeks.