Shipping & Returns

Shipping & Return Policy for Retail Customers

  • Shipping Charges (rates apply to U.S shipments only, call for international rates):

    • Up to $15.00 — $5.75
      $15.01 to $25.00 — $7.75
    • $25.01 to $35.00 — $9.75
    • $35.01 to $50.00 — $11.75
    • $50.01 to $74.99 — $12.75
    • $75.00 and over — FREE
  • 100% Satisfaction Guaranteed.

  • All orders are shipped UPS Ground or USPS.

  • If you are not completely satisfied with your order, you may return it within 30 days of receipt. Products must be unused and in original condition.

  • The customer is responsible for the return shipping costs. We will not accept COD charges for returned merchandise.

  • All products have a 30 day warranty against defects. We will gladly replace any defective product during this period of time.

  • Returned items require a Return Authorization Number. Please call (301) 515-5911 or e-mail hspben@yahoo.com for a Return Authorization Number.

  • Please send returns to:

    AlterNatives
    Return Auth.#
    3320 West Cary Street
    Richmond, VA. 23221